1.Why are they so cheap? All of our products come directly from the factories. Our only mission is to provide top-notch quality products at the most reasonable prices to consumers. We have received a lot of great feedbacks from our customers about our products and service. Please purchase with confidence.
2. What about the delivery time and method? We usually process and ship your orders out within 24-48 hours. It usually takes 7-10 business days to get delivered by USPS or other local postal service, depending on the destination country. We are also able to ship by DHL/UPS/TNT/FEDEX. But it cause extra shipping cost.
3. If I want to apply for refund, what should I do and when can I have my money back? First, you should send us an e-mail telling us your order number and then our customer service department will handle refund for you. As usual, the refund will reach you in around 2 weeks. However, if your order has been processed and shipped, we are unable to issue refund before you return the merchandise.
4. How do I place an online order? 1) Choose the products you like, add the items to your cart.
2) Click the Checkout button.
3) Confirm your delivery information. Make sure your billing address matches the shipping address. Then you can continue to checkout.
4) You can confirm your payment information and choose your payment method. Enter your redemption code if you have any.
5) Review the order information before submitting. You need to fill in your credit card information and make sure that the information is authentic and matching.
6) Then you will receive a confirmation email about the order.
5. How does the Quick Search work? Type in the exact name of products, or the item model #s and click search.
6. How do I change or cancel my order? Please contact our Customer Service Department via email if you need to change or cancel your order. If your payment has been approved, and the order hasn?t been shipped, we will change or cancel the order without any problem. If the order has been shipped, we won?t be able to change or cancel it. However, you can return the merchandise for exchange. But the buyers are responsible for all the shipping costs involved.
7. How can I be certain that my order has been received? When you finish your order, we will send an order confirmation including the products?quantities, total price, and shipping address to you by email. Please make sure your email box is valid. Sometimes the order confirmation email may goes into your junk folder. Make sure you check your junk folder too and add whitelist our email address.
8. How do I know if my order is shipped out? When we ship your order out, we will send the tracking number and tracking link to you by email. After 24 hours, you can track your shipment on the website we gave you.
9. How can I get the coupon? We issue various coupons for holidays, promotion activities, returning customers many times through the year. Please make sure you have whitelisted our email address for receiving such coupons and some sale information.
10. How much does shipping cost? Shipping costs ￡15 for the first item and ￡5 for every additional item.
11. Why was my payment declined? Below are the possible reasons:
1) Unauthorized transaction (Your bank may not allow your card for international transactions, foreign currency transactions etc.)
2) Insufficient Funds
3) Local payment restriction (Your bank may not allow your card for foreign currency transactions)
Please contact your bank to find the exact reason and get the problem fixed. Then come back to our website to place your order all over again. The old order will be automatically cancelled.
12. Do you accept PayPal payment? Due to the special business type, we are unable to accept PayPal. We did last year though, but ended up in losing tons of money. So we stopped. Would you please pay by Credit Card, Western Union or MoneyGram. We can offer you 10% off discount if you send money thru Western Union or Moneygram .
13. Why can?t I find the tracking information of my order on the carrier?s site? When we ship your order, we usually send you an email immediately, telling you the tracking number and the website on which you can track your order. But the tracking information on the carrier?s website may not be updated immediately. It takes time for the carriers to process and update the information. So we suggest you to check your order two days after receiving our tracking information.
14. How do I pay through Western Union? If you choose to pay thru Western Union or MoneyGram, after you place your order, please send the payment to the name indicated on our website. And then please send us the MTCN/Reference Number, so that we can go pick your payment. We can provide you 10% off discount if you pay by Western Union or MoneyGram.